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Co-written by industry experts Dr Suzanne D. Van Hove and Kathy S. Mills, It’s All About Relationships – What ITIL doesn’t tell you provides a holistic view of the ITIL framework that enables readers to fully understand the impacts of ITIL processes.
This book, which has been jointly published by itSMF USA and IT Governance Publishing, offers practical, sensible and sound advice from industry experts who recognize that looking at single ITIL processes in isolation is not enough.
Both authors now feature in the first of a series of podcasts designed to make IT Governance authors’ knowledge and expertise more widely available. To listen to the first of these podcasts and more, click here. »
It’s All About Relationships – What ITIL doesn’t tell you is part of a series of Thought Leadership titles, which can be purchased together via the itSMF Bookstore as a bundle. These books are written by highly experienced practitioners up to date with ITSM best practices. Find out more here »
About the authors
Dr Suzanne D. Van Hove is the founder and CEO of SED-IT, an international consortium of service management professionals. She was the 2011 recipient of the itSMF USA Industry Knowledge award, and, in 2013, Lifetime Achievement.
Kathy S. Mills has been responsible for building and implementing plans for taking the ITIL best-practice guidance and identifying a multi-year implementation plan. She currently works for a Fortune 100 company as service planning manager.
ItSMF Sweden members enjoy a 10% discount through the itSMF Bookstore.